Skip to content
Tirex Labs
Join the waitlist

Coming soon. The waitlist is open.

Customer support, fully handled.

An AI-powered support platform by Medal Social and trained support agents for Web3, iGaming and Fintech companies, so every user gets real help, at any hour.

Talk soon. No spam, ever.

Last night at Nova Wallet

00:00 – 07:00

  1. 00:41Withdrawal pending 3 hrsExplained review window, flagged for paymentsTelegramAI · 38s
  2. 02:172FA code not arrivingReset sent, customer back inLive chatAI · 1m 04s
  3. 03:12“Is the app down?”Linked status page, replied in SpanishXAI · 22s
  4. 04:55KYC document rejectedHanded to Sarah with a summaryEmailAgent · 6m
  5. 06:30Export trade historySent steps for CSV exportInstagramAI · 41s

23 conversations · 19 solved by AI · 4 by agents0 waiting

Names and messages are examples.

Every channel. One inbox. AI built in.

See a sample shift in action: Telegram, X, Email, Instagram and live chat all land in one inbox, and AI takes the first pass.

Want to see it on your own queue?

Join the waitlist.

Join the waitlist

Two ways to give your users support they can trust.

Use the software on its own, add our people on top, or run both from day one.

Support platform

Software

Our AI support software, powered by Medal Social: every conversation in one place, with AI and human agents side by side.

Channels
Telegram, X, Email, Instagram, live chat
AI does
Drafts, translates, summarizes, resolves the routine
People do
Anything that needs judgment or a decision
Hands off to
Slack, with the full context attached

Support agents

People

Trained agents who join your team and know your industry, from wallets and deposits to payments, KYC and withdrawals.

Trained on
Your playbooks, tone and edge cases
Covers
Nights, weekends and launch days
Knows
Wallets, deposits, payments, KYC, withdrawals
Works in
Your inbox, under your brand

Know a company that needs better support? Get paid for the intro.

Open to anyone with the right connections. You make the introduction, we handle the rest. Head to our Partners page to get started.

  1. 20%

    Max commission

  2. 12 months

    Recurring payouts, max

  3. Crypto

    Paid in USDT or USDC

Give your users support that never sleeps.

  • First in line

    The first group gets access before the public launch.

  • Set up with our team

    We connect your channels and load your playbooks with you.

  • Shape what we build

    Early teams tell us what to fix next, and we ship it.

We’ll reach out when your spot opens. Until then, follow us on X for launch updates.

Talk soon. No spam, ever.

Follow @tirex_labs on X